SPECIAL CONDITIONS OF THE PURCHASE PROCESS:
The general conditions of sale described below (hereinafter General Conditions), exclusively govern the contractual relations between all users of the website www.delaconca.bio (hereinafter referred to as “User” or “You”) and the seller, which is the company ORGANIC MEDITERRANEAN FOOD, SL.
These general conditions of sale are the only ones applicable and replace any other general condition, except in the case of prior, express and written cancellation. De la Conca may occasionally modify the articles of its general conditions, so it is advisable that these be read on each visit to the website: www.delaconca.bio (hereinafter referred to as “Portal”). These modifications are attributable from their publication on the Internet and may not be applied to previously concluded contracts.
Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you will have accepted without reservation our general conditions of sale after having read them.
By accessing the Portal, you agree to respect the General Conditions as well as the Conditions of Use that appear therein.
1. SALE MODALITIES
We put at your disposal the following methods to place an order:
Online on our website: www.delaconca.bio (24h / day, every day)
The sale prices indicated on the Portal are shown in euros. VAT is included in these prices. We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the Portal at the time of placing your order
It should be noted that orders will be shipped within the available stock limits. If one of the items ordered is not in stock, we promise to send you an email within 15 days (from the date you placed the order) to inform you of the period in which we can send you your product (s) (s). If any of the products in your order are not available, we promise to send you the available products and to give you the shipping costs of the rest of your purchase. We will propose to send you an item of equivalent quality and price to replace the unavailable product. In case of rejection, we will proceed to refund the mentioned product.
4. SHIPPING METHOD AND PAYMENT METHODS:
The order will be sent to the address you indicated at the time you made your purchase. De la Conca does everything possible to respect the delivery times mentioned on the Portal. However, www.delaconca.bio is not responsible for the consequences due to a shipping delay or a loss of the package by people outside the transport contract, by yourself or for unforeseeable or insurmountable reasons or causes of force majeure. In the event that a package is not received within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days. During this period, no resend or refund the order.
We advise you to verify that when you receive your package that everything is in accordance with your order and in perfect condition. If you do not agree with the items delivered, sign and indicate by hand on the delivery note the anomalies you found upon receipt. Without prejudice to the applicable legal guarantees, we remind you that you must inform us of this return by e-mail to firstname.lastname@example.org the same day or at most one business day after receipt of the order. Returns of products will only be accepted in their original condition, that is, in their packaging, with their accessories and instruction manuals.
For security reasons, www.delaconca.bio verifies all orders paid by bank card. In this case, you will be asked or required additional information to be able to accept your purchase. Therefore, and to avoid delays with your shipment, we kindly ask you to indicate when placing your order: – A valid email address. – A telephone number where we can contact you at any time. In addition, for any order whose amount is higher than a scale set by www.delaconca.bio,You will be asked for an identity document and proof of address that you must send us by email. We apologize for any inconvenience this procedure may cause you. These security measures are proof of our willingness to protect customers from www.delaconca.bio against eventual bank fraud.
Payment methods: we offer you 2 payment methods: with credit card (Visa or Mastercard) and with PayPal. If you choose to pay by card, the payment will be charged at the time of dispatch of the order, as long as you have obtained prior authorization from your bank or box. If the payment has not been authorized, your order cannot be taken into account.
5. REFUND POLICIES
Returns in exercise of the right to cancel the purchase.
All products purchased at “www.delaconca.bio”They may be returned and reimbursed, provided that you inform us of your intention to return the product (s) purchased within a maximum period of 14 business days from the date of delivery.
The customer must check that the product has arrived in perfect condition and that it has not suffered any type of damage during transport. Claims for damage in transport will not be accepted after 24 hours from receipt of the product.
To exercise the right of withdrawal, the user may contact our customer service via email email@example.com.
Withdrawal form for the return of products (You only have to fulfill and send this form if you want to withdraw from the contract)
– For the attention of (here you must insert the name of the employer, his full address and, if he has them, his fax number and his email address):
– I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*)
– Order on / received on (*)
– Name of the consumer and user or consumers and users
– Domicile of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
Within this period, you can return the product to us (shipping costs will be at your expense) together with the invoice. Please return the merchandise to us by certified mail or with insurance that you can do with the transport company for the value of the product. This insurance will be necessary in case of theft or loss of the merchandise by the transport company.
In any case, the eventual costs of the return are borne by the consumer. According to this right of return, only products that are sent with their original packaging, in new and complete condition (with accessories, manuals, cables, etc.) will be accepted. However, if the return in the original packaging is not possible, the product may be returned using an equivalent packaging, with the consequent depreciation of the value of the product. Items that have been sent incomplete, damaged, or dirty by the Customer will not be accepted. The aforementioned deadlines apply from the day of receipt of the order. If the product is returned within seven days of delivery to your home, www.delaconca.bio will refund the amount.
The purchase of any course purchased from “www.delaconca.bio” The amount paid may be canceled and reimbursed, provided that you notify us of your intention to cancel the course up to 48 hours before the start of the course. If the cancellation request is included within the period of 48 hours prior to the course, it will not give the right to a refund of the amount of the course.
6. PERSONAL DATA PROTECTION:
The personal data that the User must provide us with are essential for sending orders, drafting invoices and guarantee contracts. The absence of these data will lead to the automatic cancellation of the orders. By registering on the Portal, you agree to provide us with valid personal data. The fact of providing false or incorrect information is contrary to these General Conditions and the Conditions of Use present on the Portal.
The User has a permanent right of access and rectification of all their data, in accordance with European texts and current national laws. We inform you of the existence of a personal data file created by and under the responsibility of De la Conca with the data obtained at “www.delaconca.bio”, said web space being registered with the National Data Protection Agency. To unsubscribe, just let us know at firstname.lastname@example.org.
Only De la Conca has your personal data and only we can send you information within the scope of precise and punctual promotional operations.
You may at any time, and upon prior request, modify these data. If you have accepted it in your identification on the Portal, www.delaconca.bio will send you promotional emails (newsletters in the form of emails) proposing news, sales, exclusives, bargains …) Whenever you wish, you can give yourself unsubscribe from our newsletter, to stop receiving these types of emails. To unsubscribe, just let us know at email@example.com
8. INTELECTUAL PROPERTY
All site content www.delaconca.bio (illustrations, texts, names, brands, images, videos) is the property of De la Conca.
Els productes d’Oleander Bio mereixen el màxim grau de confiança per part del consumidor, perquè compleixen totes les normatives internacionals que certifiquen la seva procedència de l’agricultura biològica. A més, l’empresa treballa amb una sèrie de laboratoris externs independents que analitzen i certifiquen la idoneïtat de tot el procés.